Company Background and Challenge
Our client is a large retail portal, offering small business ecommerce solutions. They provide infrastructure and other technology to small businesses.
Important transactional emails – like forgotten password resets, payment alerts and reminders – were delayed or not delivered. They tried to fix it several times in different ways because it was causing customer complaints, but nothing worked.
How Pepipost’s Email Delivery Service Team Helped
First things first – delivery speed. Customers expect critical transactional emails in less than 5 seconds. For this reason:
- we warmed new IP’s, over a 2-month period. In order to warm the site effectively, we segmented the email content by its type.
- Each type of email was evaluated and prioritized, based on the email delivery speed that was required.
- Then, we built the infrastructure based on our findings and our clients priorities.
- Use Unique Segmentation to Warm IPs and Deliver Critical Emails
- We applied best practices across the board. For example, we helped our client use transactional emails safely for cross-sell and up-sell purposes.
Results
We delivered the most critical and prioritized emails in under 4 seconds - that is speedy delivery!
- 95% of emails are delivered to the inbox in under 5 seconds
- Our custom infrastructure supports 10 million emails per hour
- Call center costs have decreased and efficiency has increased across the team.
Read more Pepipost Success Stories
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Arcamax Improved Email Deliverability in the first week with Pepipost
TAXI COMPANY
Taxi Company's missing email complaints dropped by 90% with Pepipost
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U.S. Fashion Retailer gains 47% higher engagement with Pepipost
MAJOR BANK
A major bank saw customer's missing email complaints drop to 0% with Pepipost
ECOMMERCE
Ecommerce Retail Portal improved customer experience with prioritized email delivery
TOKOPEDIA
Tokopedia achieves sub 5 second critical email delivery with Pepipost
HELLOTRAVEL
HelloTravel achieves a 115% increase in click through rates (CTR) with Pepipost
WEST COAST
West Coast Achieves 47% Higher Email Engagement with Pepipost
POCKET TESTAMENT LEAGUE
Pocket Testament League Attains 98.7% Inboxing Rates with Pepipost
INDIA’S LARGEST HOTEL CHAIN
India’s Largest Hotel Chain Achieves a 2x Increase customer enagement with Pepipost
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Why customers chose Pepipost as their Email Service Provider ?
The best solution for transactional emails! Couldn't be happier with the service. We use Pepipost for sending transactional emails and have consistently received great delivery rates at affordable prices.
Alexander JosephHead of Copy, PaperclipDigitalvia Trustvpilot
A great product. Pricing is very competitive. Compare to MailChimp, this product is cheaper. It provides WebHook capability, which is really beneficial.
Thang PhamDirector, Samsung Vina Electronicvia Trustpilot
Pepipost is better than Mailchimp and others we tried. The delivery rate with Pepipost is higher than any other 3rd party email senders we tried.
Adam WCEO, Jade Bloom INC.via g2crowd
Impressive service in all aspects. The best support service, fast and all problems solved. They guarantee delivery and make easy the integration between our services and their APIs.
Luiz Fernando MIT Director, WGL Business Solutionsvia G2
One of the best SMTP relay services I have ever used. Pepipost support is quick and great!
Jason MarzettiRemote Operations Centre Manager,F12.netvia Capterra
Pepipost is a complete sending partner with a user-friendly dashboard and many extensive functions such as statistics and real-time information.Questions are answered quickly through the online chat and the active support team.
Niels HVoorzittervia g2crowd
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