Customer Support

My name is Sunil, and I lead Customer Success at Pepipost. Our motto is simple: We’re here for you. It doesn’t matter which plan you use, and it doesn’t matter how many emails you send. We’re available to answer your questions and help you through our Live Chat Support.

Our support team is all here in the same building – this is not an outsourced resource. Unlike some of our competitors, our support team are developers and experts in Pepipost.

While you might get an automated message if we aren’t at our desk at that moment, we will get back to you as quick as we can. That’s our support promise to you – 24/7, real people answering your questions and providing solutions. Not only that; you’ll be talking to developers on our support line.

Questions about Contacting Support:

Using Live Chat, we can make ourselves more available for longer periods of discussions. This does not impact the quality of our answers – you will have experts responding. This helps keep our Live Chat expert support option free for all customers.

Of course! Just email us at helpdesk@pepipost.com, and be sure to give us your contact information.

Yes, we do. Just click here to access a form to send in your issue.

If you are an enterprise customer or wish to discuss something related to partnerships, or other business-related matters, you can email our sales team directly at sales@pepipost.com.

If you are a developer with questions, don’t forget to check out our documentation

You can use our documentation to learn more about setting up domains and verifying them: https://docs.pepipost.com/docs/what-is-a-sending-domain-how-to-set-up-sending-domains

You can also take a look at our easy setup video.

Don’t panic! We sent you an email with a reason. Here is some of the reasons why domains are rejected.

If you aren’t clear, just contact us on Live Chat and we will help you.

Good news! We have a documentation section just for APIs that will be very helpful to you.

You will find most everything you need here, but our Live Chat is available, to speak to our email experts if you get stuck.

Check out our API libraries, which will take you to GitHub for the information that you need.

First, you should check out our growing list of integrations, providing instructions to integrate quickly and easily.

If you don’t see your campaign tool or other software that you want to integrate, ask our Live Chat team. They will either know the answer or will check in with other team members to see if we are working on that integration or a similar one.

If you can connect an email service of your choice through an API, you can probably use us. And if you can enter the SMTP settings of the service of your choice, it’s likely you can use us too.

Take a look at our documentation on Personalization. As always, feel free to reach out on Live Chat.

You can have 15 subaccounts per master account.

Find out more about subaccounts and how you can manage your email more effectively.

At Pepipost you can opt for dedicated IP address for your email delivery at an additional monthly cost of $20 per month.

In order to subscribe for a dedicated IP address, you need to login to your account and go to Billing –> Dedicated IP Address. Fill out the form to request a dedicated IP.

Once the request is submitted, it will be reviewed by our compliance team and they will send you a link for making the payment.

Note 1: We recommend using dedicated IP address only if your volume is more than 10K per day.

Note 2: If Subaccount requires a dedicated IP for their account to send emails, they can simply put in a request to Master offline as only the Master account has authority to request for dedicated IPs.

You can only get a credit if you are paying for your account.

If you are in one of our payment plans, the credit back will be automatically deducted from your bill the following month. We simply add up your opened emails, and credit you back for each email based on the rates you paid for them.

Simply login to your account on the Pepipost app, and go to Billing. You can change your plan at any time, but it will not go into effect until the following month. Once you select the plan you would like to switch over to, just follow the prompts!

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Fill out your information below, and we will send you a PepiAlert, that will describe your domain’s email deliverability situation. Please note that your email address must match the domain, or the domain must be owned by the company matching the email address. We have the right to refuse the request, if we can’t verify the information.

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